Frequently Asked Questions
Everything you need to know about your purchase and our mission.
How does my purchase help save lives?
A portion of every sale is donated to animal rescue organizations and shelters to provide food, medical care, and safe environments for animals in need.
What materials are used in your jewelry?
We use high-quality materials including sterling silver, 14k gold plating, and ethically sourced gemstones to ensure both durability and style.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary depending on the destination country.
What is your return policy?
We offer a 30-day happiness guarantee. If you are not completely satisfied with your jewelry, you can return it for a full refund or exchange, provided it is in its original condition.
Do you offer a warranty on your pieces?
Yes, we provide a 6-month limited warranty against manufacturing defects. If your jewelry breaks due to a craftmanship issue, we will replace it for free.
How should I care for my jewelry?
To maintain the shine, avoid contact with harsh chemicals, perfumes, and water. Store your pieces in a cool, dry place and clean them gently with a soft microfiber cloth.